🖥️ Monitor Won’t Turn On (copy)
Last updated May 8, 2025
If your machine’s monitor isn’t turning on, follow the steps below to identify and resolve the issue.
✅ Step 1: Check if the Machine is Turned On
Make sure the machine itself is powered on. The monitor won't receive a signal or power if the machine is off.
✅ Step 2: Look for the Monitor Power Indicator
Check the LED light on the back of the monitor:
- If the LED is lit → Power is reaching the monitor.
- If the LED is off → The monitor is not receiving power. Skip to Step 5 .
🔄 Step 3: Reseat the Monitor Power Cable
If the LED is on, but the display is still black:
- Locate the bullet-style power connector going to the monitor.
- Unplug it and plug it back in securely.
- Wait a few seconds to see if the screen turns on.
🔌 Step 4: Reseat the USB-C Cable
If the monitor is still not working:
- Locate the USB-C cable connected to the monitor.
- Unplug and firmly reconnect it on both ends (monitor and PC).
- Check if the display turns on.
❌ Step 5: Contact Support
If:
- The LED on the back of the monitor is off, or
- You've reinserted both the power and USB-C cables and the screen still won’t turn on,
please contact support for further assistance.
Was this article helpful?